Stuff & Nonsense. Website designers in North Wales

And all that ‘Malarkey’

Since 2004, our blog’s been a popular destination for thousands of designers and developers.

Unfinished Business episode 65: This swimmer is reversing

This week on Unfinished Business I’m joined again by Elliott Kember to talk about Speedos, fitness tackers and—one day before Nike announced they’ve stopped making hardware—my Nike Fuelband. We discuss Cennydd Bowles’ Letter to a Junior Designer and if there are differences between designing a website and designing a digital product. I ask if designing with data is just an excuse for not having enough confidence in an idea and suggest that banging on about ‘empathy’ deserves a punch in the face.

Unfinished Business episode 64: A great big dollop of hindsight

Everyone involved in making Unfinished Business wants to say an enormous thank-you to all of you out there in podcast land who voted for us for Podcast Of The Year at The Net Awards. You helped us make the shortlist of the final five that’s full of brilliant podcasts and put a very broad smile on all our faces.

On this week’s Unfinished Business I’m joined by not one, but two guests to keep me out of trouble, Laura Kalbag and marathon runner Rachel Andrew. We talk about the fallout from last week’s news that publisher Five Simple Steps has closed, what this means for other niche publishers and for the authors who write for them.

We talk about how the abrupt announcement of the closure could’ve been handled better and the lessons we might learn to help us in the future. Finally, we break down how advances and royalties work differently between small and large publishers and the reasons why authors might choose a publisher over self-publishing their books.

Unfinished Business episode 63: From those wonderful folks who gave you Pearl Harbor

Special guest Jeffrey Zeldman joins me on Unfinished Business this week to talk about how important is it today for designers to be able to tell stories and sell ideas to clients. We talk about whether designers need empathy or strength of character and conviction in their ideas, whether the web needs ‘account’ menpeople and what it feels like when people you’ve mentored go their own way.

It’s a packed show and as we both love advertising and Mad Men, we end by talking about my Don Draper depersonalisation disorder theory and what we expect and hope from the final season which starts next week. Even if you’ve not seen Mad Men, I think you’re going to like this episode.

Unfinished Business episode 62: Scotland went mad for donuts

New regular Ashley Baxter joins me on this week’s packed Unfinished Business to talk about eating well and staying fit, my goal to lose 14lbs and why my competition with Paul Boag is spurring me on.

We also talk about how happy I am that Stuff and Nonsense has been shortlisted for Agency Of The Year at the Net Awards. Last, but not least, there’s Ashley’s Scottish slang word of the week. I’m also over the moon to learn that Unfinished Business has been shortlisted for Podcast Of The Year. When you listen to the show, you’ll hear I obviously wasn’t expecting that.

Unfinished Business episode 61: Adonis kebab

On this week’s Unfinished Business, Laura Kalbag and I talk about the business of speaking at conferences, why it’s essential to be paid to speak and the importance of contracts that cover the paying of expenses, who owns the content of a talk and what conferences can do with that content after the event.

Unfinished Business episode 60: Where’s the Strepsils? I need to hallucinate

Illustrator Josh Cleland is back for this, the sixtieth episode of Unfinished Business. We talk about Milton Keynes, losing my voice and what can go wrong if you suck too many Strepsils. (Spoiler: diarrhea.) We discuss how we’re both trying to achieve a better work/life balance and what’s been driving us to work all the time.

Unfinished Business episode 59: Use it to call your doggy friends

Despite possibly the worst Skype connection in history, I chatted with Ashley Baxter on Unfinished Business this week about her semi-professional photography business. We talked about the photo walk and workshop that she recently organised in her home city of Glasgow and why conference organisers should host more photography workshops at their events. Aye. And let’s not forget Oor Wullie!

Unfinished Business episode 58: Cowabunga!

Laura Kalback, Kalbang, Kalbung, Cowabunga! Kalbag is back on Unfinished Business this week and we talk about her troubles at her bank and how changing your name once you’ve built an online persona might be a challenge. We follow up on our previous conversation about business ethics, then discuss how much time is reasonable to spend on researching requirements to provide a client estimate.

Unfinished Business episode 57: Michael Parkinson on the adverts

This week on Unfinished Business, Elliott Kember and I talk about how Director Lottie Dexter introduced the Year Of Code initiative and most importantly the message we think it sends about our industry and what we do.

The Big Web Show 111 with yours truly and Jeffrey ‘Thundercloud’ Zeldman

If you haven’t got sick of the sound of my voice on Unfinished Business yet, last night I spent a very enjoyable hour in the company of Jeffrey ‘Thundercloud’ Zeldman on The Big Web Show.

The last time I spoke with Jeffrey ‘on the air’ was back when The Big Web Show was on the 5by5 network, episode 27, when he and Dan Benjamin still hosted video interviews. That time I had a book, Hardboiled Web Design, to promote. This week it was just two old friends talking about what matters to us; business, design and people. There’s some personal stuff in there too, about my therapy and being called Andrew again.

I rarely listen back to my own podcasts once they’re edited, but I listened to our chat this morning and it made me smile just as much as I did while we were recording it.

Listen on Mule Radio

Unfinished Business episode 56: A hair stylist’s 4x4

This week, Josh Cleland is back on Unfinished Business. We talk about updates on our various piracy issues and whether it’s necessary to add copyright notices or watermarks to our work. We also discuss why people at large put a low value on creative work.

Unfinished Business episode 55: The elephant in the room

This week on ‘Net Awards Podcast Of The Year’ nominated Unfinished Business, Liz Elcoate, from some other podcast, joins me to talk about why it’s acceptable to admit when we’ve availability and to ask people for work. We talk more about having flexibility in our rates and why it’s reasonable to quote different rates to different people. We also touch on whether web designers should charge ‘rush rates’ and why working for free can be good for the soul.

Speaking of the Net Awards, did I mention that Unfinished Business has been nominated for Podcast Of The Year at the Net Awards? No? If you’ve liked what you’ve heard over the last 55 episodes, please vote for us. After-all, this is the only podcast where you hear about the things that are really important. Apes (obviously,) soap, weeing in kettles and of course Purple Rain.

Unfinished Business episode 54: Stalinist bus station

Laura Kalbag is back on Unfinished Business this week to talk about how far in advance we book client projects and what we you do if a client wants more work done, but we’ve other work booked for the next few months? We discuss upping our day rates and how Laura’s client suggested she charge more.

No Unfinished Business would be complete without talk of pirates and smugglers and the Milton Keynes Geek Night All Dayer conference which took place last week.

Unfinished Business episode 53: A bedroom and no social life

It’s a really good, funny episode of this week. I’m joined again by Elliott Kember to talk about whether being acquired is just a poncy way of saying that you’re taking a job at a big company. We discuss Google buying a nest thermostatNest Labs for $3.2billion when they could’ve got one for a hundred quid at B&Q and why some people have reacted very negatively to the deal.

Best of all, we start and end this episode with a song that sounds absolutely nothing at all like Purple Rain. You don’t get singing like that on The Freelance Web or The Big Web Show, I can tell you.

Thanks to our sponsors this week, they were Espresso and Shopify. Please support our show by visiting them.

Unfinished Business episode 52: Famous for falling off things

This week on Unfinished Business, I’m in a relaxed mood as I’m joined by Josh Cleland to talk about how we filter enquires from potential clients through our websites and emails. We also try really, really hard not to talk about moviesfilms.

Unfinished Business episode 51: One big knob

For the first Unfinished Business of 2014 I’m joined by my really good friend Dan Davies to talk about film marathons, what we’d hoard for the apocalypse and Dan’s totally unrelated career change from front-end developer to UX designer.

The fiftieth episode of Unfinished Business: Trapped in a jar

For this, the fiftieth episode of Unfinished Business, I’m joined by regular guest Laura Kalbag. We talk about ethical statements and whether we, and the companies that people work for, should set out what they will and won’t work on our websites.

I would like to say an enormous thank-you to Anna Debenham for helping me get started with this podcast. To all our guests and sponsors for making the show possible and to you, our listeners for being lovely people. I’d like to wish you all a very happy Christmas holiday.

Some news about Unfinished Business

This year’s been a really good year for British web industry podcasts and I’ve loved making Unfinished Business. It’s become a great way for me to wind down from work on a Friday afternoon and has been my main outlet for the things I’ve had on my mind, largely replacing me writing on this blog.

A week of Christmas crossover podcasts

Well it seemed like a good idea at the time. If you haven’t been keeping up with this week’s Christmas crossover podcasts, we’ve just wrapped up the week with yours truly and Sarah Parmenter guesting on Boagworld with Paul And Marcus.

We talked about what we all want for Christmas, whether we can switch off from work during the break, how we deal with clients who insist their site be live by some arbitrary point and what our web design new years resolutions are? (All made up questions, obviously.)

Jingle all the week with our Christmas crossover podcasts

We thought that getting together with friends to record a series of Christmas crossover podcast episodes might help us, and you, get in the mood for Christmas.

Unfinished Business episode 49: Ups and downs, downs and ups

The wonderfully generous Sean Johnson joins me twice on Unfinished Business this week to first answer a listener’s question about competitive payment terms, then to talk about our downs and ups of 2013.

Unfinished Business and The Net Awards

The Net Awards returns for 2014, but unlike previous years, this time I’d actually appreciate your vote.

Unfinished Business episode 48: Enjoy those potatoes!

Illustrator Josh Cleland is back on Unfinished Business this week to talk about his work on the new Stuff and Nonsense go, go, go, rillas header, the difficulties of designing our own branding and how we can make visits to our sites more memorable by improving the design of pages we often forget.

Nominate Unfinished Business for the Net Awards 2014

One way you can say thanks for the time we take making our podcast every week is to nominate Unfinished Business for Podcast Of The Year at the Net Awards 2014. We’d love, love, love you if you did that.

Unfinished Business episode 47: A mobile phone is not a Tardis

This week on Unfinished Business, I’m joined by Elliott Kember. We talk about listening to feedback and the differences between client feedback on design projects and customer feedback about apps. Then I amuse Elliott with my adoration for LINGs CARS and that I think Ling is a marketing genius.

Unfinished Business episode 46: Let zygones be bygones. A Doctor Who 50th anniversary special

In this week’s extra length special episode of Unfinished Business, Jon Hicks and I talk exclusively about Doctor Who, so there isn’t a single piece of business advice anywhere in the show — not that there’s usually much.

In particular we talk about the Doctor Who 50th Anniversary episode, so if you haven’t seen that yet — spoilers! Before that we talk about ‘An Adventure In Space And Time,’ the story of the First Doctor William Hartnell and ‘The Night Of The Doctor’ mini episode that set the scene for the 50th Anniversary last week.

Unfinished Business episode 45: The sharpest knife in the drawer

This week on Unfinished Business, I’m joined by James Young to talk about his recent, first conference presentations and why confidence in front of people is as important as a designer’s skills with Photoshop. We discuss his knives business and how a side business can improve the work we do on the web and give us more varied content to talk and write about.

Unfinished Business episode 44: Love me like a reptile

On this week’s Unfinished Business, regular co-host Laura Kalbag and I talked candidly about hosting workshops and whether they make commercial sense and how we make money from them. Laura asked me about choosing Stuff and Nonsense for our business name and we talked about how people can make the best, first impression when you write to us. (Sorry for Laura’s audio quality. We’ll try to do better next time.)

Unfinished Business episode 43: Hanging out at truck stops

This week on Unfinished Business, I’m joined by CSS hero Harry Roberts to talk about being typecast (literally,) going Keynote commando and Harry’s first week on the dole. We talk about how people can improve the way they think about sending and dealing with email and why we’re both obsessed with the backends of vans.

Unfinished Business episode 42: My favourite Belgians

This week, I’m joined by fabulous designer Veerle Pieters to talk about whether cycling or eating toasties is the best exercise, when working on retainer for long-term projects makes sense and the right questions to ask in our customer enquiry questionnaires.

Unfinished Business episode 41 Rush and the tragically hip

On Unfinished Business this week, Designer and author of A Pocket Guide to CSS Animations Val Head joins me to talk about practical uses for CSS animations, how small publishers have made publishing books more accessible to first time authors and, of course, The Sooty Show.

Unfinished Business episode 40: 100% satisfaction guaranteed

This week, illustrator Josh Cleland joins me to talk about how far we can go using a movie or TV character’s likeness, the differences between an illustrator’s and a web designer’s contract and Josh’s “100% satisfaction guarantee.”

Using pro-bono design projects as example files

On this week’s Unfinished Business, Alex’s friend Brad Frost and I talked about designing in the open, pro-bono projects for great causes like the Pittsburg Food Bank and the open project he and Melissa are starting for them.

Unfinished Business episode 39: You could be Snake Plissken

In this week’s show, Alex’s friend Brad Frost, who having survived his trip to Brighton, returns to talk to me about designing ‘in the open’ and what the benefits for us and the people and organisations we’re working for can be.

Listen now

Unfinished Business episode 37: Kangaroo with an AK-47

Special guest Dan Cederholm joins me on Unfinished Business this week to talk about making money by making things, how making great schwag makes a great impression and what happened to Foamee. We discuss why on Dribbble it’s important for business to not get in the way of a great service and with Dan’s new book coming up, we talk about the process of writing and whether second editions are worth it.

Unfinished Business episode 36: Take regular dumps

On this week’s show, Designer, icon artist, author and possibly Doctor Who’s next companion Jon Hicks joins yours truly to discuss differences in the ways that Jon approaches different types of clients, how publishing his day rate and availability on his web site has improved the ‘quality’ of his enquiries and who ultimately owns the work that we do. As you might expect we couldn’t spend an hour together without talking about Doctor Who. Quite a lot.

Unfinished Business episode 35: Mad as a box of ferrets

In the latest episode of your favourite soap ‘apera,’ Anna and I go off on a tangent (no really) about the winner of out ‘Daft Proposal Of The Week Award.’ We talk about how to respond to proposals and whether it’s ever appropriate to not respond at all.

It’s not Narnia, you can get there by train

Back from my holidays, all tanned and gorgeous (obviously,) I rejoined Anna to talk about Laura Kalbag’s ‘Good Designers, Good Clients’ article on A List Apart. We discuss how I was inspired by Seth Godin to start speaking again and the best bits from the last three episodes including our ‘double our day rate Fridays,’ Sarah’s approach to handling low budget enquiries and the problem of doing work under NDA and having little to show for it in your portfolio.

Unfinished Business episode 33: 400 Likes and someone will win an elephant

My friend Sarah Parmenter co-hosted this week’s show with Anna while I was driving back from holiday. This week’s topics are money related — Sarah and Anna talk about fair pricing, taking payment before site launch and educating clients with unreasonably low budgets. Anna also asks Sarah about her new venture and what drove her to start a completely different business. They discuss the importance of honesty and how working on side projects can help with motivation.

Seth Godin on Happy Monday

I cannot pass up this opportunity to link to this week’s fabulous Happy Monday interview with Seth Godin.

Unfinished Business episode 31: Almost as controversial as putting the milk in first

I’m generally bored of interview shows, that’s why we have guest co-hosts instead of guests and this week on Unfinished Business, my CSS hero Harry Roberts steps in while I’m on holiday. Anna asks him about his sudden decision to leave his full-time job, the events that led up to it, and what he plans to do next. Harry shares his advice for people struggling to balance work and personal projects. They also have a sneaky chat about object oriented CSS at the end even though it’s not really business related but something had to replace the usual ten minutes of banter about soap and apes.

Unfinished Business episode 30: Spongebob bloody squarepants

In the final chapter of the contract episode trilogy, Anna asks me about writing a contract for working with agencies, we discuss which browsers and devices we should mention, termination fees, and who owns the content at the end of the project.

Unfinished Business episode 29: I went to Norwich once and it was closed

It’s episode 29 of Unfinished Business and part two in a series about contracts and the Contract Killer. Anna and I talk about how a good contract sets the tone and lays the foundations for a mutually good business relationship. We get down to the nitty gritty of the first few Contract Killer clauses including specifying deliverables, price and payment terms.

Oh. And I mentioned ze Chermans but I think I got avay viz it.

Unfinished Business episode 28: You can’t keep a pistol in a Kinder egg

Finally, yes finally, Anna and I get around to the first of two, maybe three, episodes about contacts. We talk about the ‘Contract Killer,’ why we think it’s important to always use a contract and why some people think otherwise. We discuss the essential elements that should go into every contract and why, on top of any legal benefits, how a good contract says a lot about how you do business and why writing yours should be a creative challenge you should relish.

(Don’t miss the gag wheel and ice-cream banter after the show. It’s a scorcher.)

Liz and Sean talk about contracts on The Freelance Web

Contracts seem to be the topic of this month and I, for one, couldn’t be happier about that. Anna and I are covering contracts in detail over the next two or three episodes of Unfinished Business, starting with episode 28 out on Monday. Not only will we be talking about ‘Contract Killer,’ we’ll be explaining why writing your contract should be a creative activity and how that says a lot about how you do business.

I know it likely won’t ever happen, but if you get fed up of hearing our voices, Contract Killer also got plenty of mentions on that other podcast Liz and Sean’s The Freelance Web podcast this week too in an excellent episode about contracts.

Unfinished Business episode 27: Moccasins? Is that a type of seashell?

In this week’s episode, Anna and I discuss Motorhead and motorcycles and how I’m too much of a ‘wendy’ to lift one. Really. We talk about how Stuff and Nonsense’s pattern of weekly working sometimes doesn’t work and how to deal with competing client demands when you have limited time available.

Unfinished Business episode 26: What kind of chickens are endangered?

In this week’s episode, lycra wearing, tightrope walker* Anna Debenham and I ask “who would win in a fight? Boba Fett or Batman?” “If the world was ending tomorrow, which endangered species would you eat?” and other important business questions. More importantly we talk about reviews and how they can help improve your business.

* We lied about the lycra.

Unfinished Business episode 25: James McKechnie and the 30lb frozen turkey

In this, the 25th anniversary episode of Unfinished Business, Anna and I talk about working in a supermarket (a while ago, obviously) and how my professional level skiving almost lead me to a career in supermarket management. We talk about selling an experience as well as selling design or code and how creative services are as much about putting on a show as they are about doing work.

Unfinished Business episode 24: Go to Brighton in body armour

This week, while Anna’s away, I talk to (Alex’s friend) Brad Frost about iOS7, dropping pretzels and chocolate Hobnobs. (Spoiler: Brad had no idea what they are.) In between we talk about speaking and contributing and what you gain by giving away information freely.

Unfinished Business episode 23: It’s the way he tells ’em

In this week’s episode of Unfinished Business, Anna and I talk about me being robbed of my iPhone in Geneva and the implications, both personal and business of what happened. We talk about the importance of ensuring that insurance is up-to-date (spoiler: mine wasn’t) and how to secure your iOS devices and Mac in case of theft.

Unfinished Business episode 22: I don’t need it bloody moussed

If you’re an ‘everyday’ web designer or developer — instead of one who’s perhaps made of plastic or maybe carved out of soap — we think you’ll love this week’s episode of Unfinished Business.

Anna and I talk about being nominated for awards and being made into action figures and how that’s made us feel. We discuss whether it’s acceptable to make you or your company look bigger than you really are and whether sites such as Agencies Rated can really help freelancers.

Unfinished Business episode 21: They were making a noise that only dogs can hear

In this week’s episode of Unfinished Business, award winning Anna Debenham and I talk about our worst business mistakes and disasters, what went wrong on the worst client projects and what we learned from them. I also wants to know why Albanians steal my soap, plus there are confessions galore about shampoo and Taylor Swift.

Unfinished Business episode 20: Like Brighton, she’s peerless. What? Oh.

In this week’s episode, Anna and I talk about secrecy, about what we can say about the business we do and what we can’t. We talk about non-disclosure agreements and why it’s important for everyone to sign one, plus why I wrote and published my plain speaking Three Wise Monkeys NDA. I gets all emotional about Alex’s twenty-first birthday and can’t quite believe that Anna’s never heard of Blackpool illuminations.

Unfinished Business episode 19: Would you like a little more Star Trek with your lens flare?

While Anna’s away in Amsterdam, I talk with designer Laura Kalbag about Star Trek Into Darkness, how we name our wifi networks and whether location really affects our businesses. We discuss about how to find good sub-contractors and the differences between working for clients direct or via third-parties.

Unfinished Business episode 18: It would’ve been better if they’d heckled

In this week’s episode of the nation’s favourite creative business podcast, I tell bad Dad jokes and Anna doesn’t laugh. We answer listeners’ questions about charging expenses and project assets to clients and when it’s appropriate to charge for ‘learning’ time. We talk about making the transition from a steady job to running a new business and why it’s important never to burn bridges, and how to compete with bargain basement website designers.

Tip: Renaming or moving a shared Dropbox folder

On this week’s Unfinished Business, I mentioned how I ask our clients to name our projects’ shared Dropbox folder so that we don’t end up with dozens of folders called ‘redesign’ or ‘stuff-and-nonsense.’ It turns out I needn’t worry as Dropbox lets you move or rename any folder without breaking sharing.

You can rename or move your shared folders just like you would any other folder on your hard drive or via the website. Even if you rename it, the folder will still remain shared. However, changing the name of the shared folder or its location will not change its name or location in the Dropbox of other members.

I did not know that. Thanks to listener Steven for writing to let me know.

Unfinished Business episode 17: Beautiful and talented and makes you sick

This week on Unfinished Business, Anna and I talk about biscuits and business software. Anna explains how she uses FreeAgent to keep track of her finances and berates me for not trying it. We talk about back-up software and how Stuff and Nonsense use Dropbox to collaborate with clients during projects. I run through my favourite design tools including Gridset and Typecast and no discussion about software would be complete without bemoaning how Adobe are abandoning Fireworks.

Unfinished Business episode 16: You can’t put a grown man on a sheep

In this week’s sillier than normal episode of Unfinished Business Anna and I exchange notes on our workplaces and the tools we use, from hardware to software. I get distracted by Mutton Bustin’ (but honestly, who wouldn’t?)

Unfinished Business episode 15: This show is all about the noises

This week on Unfinished Business, Anna and I talk about my trip Tokyo and Hiroshima. I explain why I think everyone should visit Hiroshima at least once and Anna opens her presents with loud rustling. We answer listener questions about weekly working, pricing and invoicing and then discuss whether it&8217;s a good idea to work while on holiday.

Unfinished Business episode 14: I just speak Yorkshire

While I was in Japan, Anna chatted with her “big brother,” Ryan Taylor. They discussed working from home, apprenticeships, front-end portfolios, and working with a hybrid designer/developer.

Unfinished Business episode 13: This is the year of Ashley Baxter

Two shows in one week. Aren’t you the lucky one? While I’m in Japan for two weeks, Anna’s joined by Ashley Baxter, who took over her father’s insurance business at eighteen. They talk about starting young, learning new skills, determination, vision and overcoming fear.

Unfinished Business episode 12: How heavy is a wet sheep?

While Anna is en vacance en France, in this week’s episode of Unfinished Business I’m joined by guest co-host, designer Laura Kalbag to talk about mentoring students and how to give them, and other newcomers, valuable commercial project experience. Laura also talks about how best to ask for, and deal with, client feedback while I remember Mickey, the world’s cleverest chimpanzee.

Unfinished Business episode 11: You don’t go to France and order a tortoise

Following my visit to the University of Ulster in Belfast, in this week’s; Unfinished Business, Anna and I talk about how hard it is to keep up with new technologies and techniques and how to decide what aspects of web design and development to learn next.

Unfinished Business episode 10: You’ll want to strangle Scrappy Doo

In this week’s episode of Unfinished Business, Anna and I talk about Anna’s new limited company, why she needed to set up a company and how she went about doing it. Andy moans about not understanding GitHub (again) and why developer tools often make him feel stupid. After hours, they talk about an episode of Anna’s favourite cartoon, Adventure Time.

(I’d like to apologise for the scratchy audio in this week’s episode. It was entirely my fault. It’s a still a great show this week and I hope the audio quality does’t spoil it too much.)

Unfinished Business episode 9: You can’t press without pressing

In this week’s episode of Unfinished Business, Anna and I talk about the benefits Stuff and Nonsense gained when we ditched daily rates and fixed project pricing and switched to estimating, working and billing in weekly patterns. I explain how agile methods can benefit designers and clients, even though I don’t really know the difference between agile and scrum. After hours, we talk about our movie of the week, Tarantino’s Kill Bill Vol 2.

This episode is sponsored by Typecast; quickly style type in the browser and check for readability, rendering and beauty as you work.

Two of Five Simple Steps’ business related books: Web App Success and Managing Web Projects. Use the offer code UNFINISHEDBIZ30 for 30% off for an additional week.

Pete Clark: Podcast enthusiast

Unfinished Business episode 8: We don’t work from home, we live at work

In this week’s episode of Unfinished Business, Anna and I discuss our experiences of working from home (or living at work), and some of the techniques that help us block out distractions. We also debate the most important issue of how to make the perfect cup of tea (and knock the top of an egg.) After hours, we talk about Kill Bill Volume 1.

This episode is sponsored by Typecast; quickly style type in the browser and check for readability, rendering and beauty as you work and Beyond Tellerrand a conference and workshop event for the web community. Beyond Tellerrand is happening May 27th to the 29th in Düsseldorf in Germany. Use the offer code unfinished1 for 10% off the standard price.

Yours truly on Happy Monday 012

Unfinished Business episode 7: Guaranteed 100% horse meat free

(That’s “horse meat free” not “free horse meat”.) In this week’s episode of Unfinished Business, Anna and I follow up last week’s episode with listener questions about the professional (and unprofessional) ways to handle business disputes. We also discuss how best to say goodbye to a client and cue up a few movies to watch and talk about ‘after hours’ in the coming weeks.

Unfinished Business episode 6: Not the kind of guy who would wear a boiler suit

In this week’s episode of Unfinished Business, Anna and I talk about how to get work and how we both found our first clients. Anna gets annoyed about revenge sites and I tell, for the first time, how I lost my business and restarted Stuff and Nonsense from nothing again in 2006.

Unfinished Business episode 5: Abomination on legs

In this week’s episode of Unfinished Business, Anna and special guest co-host Rachel Andrew — web developer and Director of edgeofmyseat.com — the company that makes Perch CMS. They answer listener questions about working with clients, customers, insurance, work/life balance and subcontracting.

I want to say a huge thank-you to Rachel for stepping in, how much I enjoyed this week’s episode as a listener and to the fabulous Anna who just gets better and better each week.

Unfinished Business episode 4: Total jerk loser

In this week’s episode of Unfinished Business, Anna and I talk about our experiences when we’ve lost out on business and not got a dream job, doing a bad pitch (I have done plenty of those), learning from those mistakes and how not to take it personally when a client moves on.

Unfinished Business episode 3: Deposits, debts and dogs

In this week’s episode of Unfinished Business, Anna and I talk about deposits and down-payments, getting paid regularly and what you can do if the unthinkable happens and you have to fight for your money.

Guesting on The East Wing with Tim Smith

Unfinished Business episode 2: Because you’re worth it

In this new episode of Unfinished Business, the often taboo subject of how to decide what to charge for what you do. Getting the balance between too cheap and too pricey can be tricky, so Andy and Anna share their experiences — including Andy’s infamous ‘double your rate Fridays’ — and how to handle uncomfortable conversations about money.

While you’re waiting

I know how hard it can be, waiting a whole week for a new episode of Unfinished Business. To make things easier, here are two more creative business related podcasts for you to try.

Anna Debenham and I have Unfinished Business

Late last year, Anna Debenham and I were talking on the phone. It was one of those easy conversations where we talked about the good and bad of the work we were doing and how to solve a business problem we both had. Before we knew it, an hour had gone by and one of us (I don’t remember who) said, half jokingly, “we should do a podcast about the business side of working on the web.” So we did.

Unfinished Business episode 1: Monkey Business

In Monkey Business, the first episode of our new show Unfinished Business, Anna Debenham and I talk about why a show about business is important and why one needn’t be boring. We chat about last week’s CES and if and when designers and developers might need to buy new devices. And of course, I talk about Planet Of The Apes while Anna nods politely.